Frequently Asked Questions
Get answers to your questions about JENEVA PALACE
Feel free to email us if you don’t find an answer here
You can find professional fashion and beauty services from all categories including fashion designing, hair styling, barbing, makeup artistry, nail art, fashion styling, spa treatment, massage etc.
On the main header, enter the specific professional and click on the search icon. You can also search for a specific professional by clicking on ‘All professional’ on the homepage and select from the list of professionals. Preferably on the home page, click on ‘Book Now’ and you will see different services from all service providers.
Find a professional, then choose a preferred service and select a date & time. You may either check availability or book immediately depending on the professional store policy. Then proceed to confirm your appointment.
Our platform is available to users globally. You can book appointments if there are fashion and beauty professionals registered in your area.
Payments for services are to be made directly to professionals after services are rendered. However, you may be required by the professional to make a deposit for a particular service and the amount may vary depending on the professional.
We are a powerhouse that connects our customers to best of breed professionals. Fashion and beauty professionals you meet on our platform have gone through quality service assurance test before approval. Please take a tour on our platform to seamlessly find professionals for different services and decide which works best for you based on their prices, portfolio, and proximity.
If you tried calling or sending messages to a professional and still can’t get through, write to us at support@jenevapalace.com, supplying us with the following:
– Order number
– Your Full Name(s)
– Your phone number
We’ll forward your details with a request for them to contact you as soon as possible.
Login to your account, then go to your bookings to cancel.
No. Booking on our platform is free, however, you may be required by the professional to make a deposit for a particular service and the amount may vary depending on the professional.
You may reschedule or change your booking in the ‘Bookings’ section of your account, here you can cancel or reschedule appointments.
Yes. Each time you book an appointment you should receive your booking confirmation email. If you haven’t received this, first, check your spam/junk folder. If you find it there, please label it as ‘not spam/junk’ for future purposes. If you can’t find it in your spam/junk, you can get in touch with us at support@jenevapalace.com and we will send another one.
Once you confirm your booking, your professional will be expecting you. Should there be any need to confirm your appointment at the venue just provide proof of your full name or present your reminder message.
It is important that complaints are first communicated to the professional/business before leaving a review as issues can often be smoothed out. If there is still a basis for disagreement, then please let our team know by generating a ticket for the service booked from your account dashboard or send an email to support@jenevapalace.com providing the following information:
– Full Name.
– Professional Name.
– Order Number.
– Date of Appointment.
– Summary of Complaint.
Please keep your comments as brief as possible. We will try our best to resolve the matter quickly with the professional.
We know your personal information is important to you, so it’s important to us. Our Privacy Policy and Cookie Policy details how your information is collected and used when you use the JENEVA PALACE platform. By using our services, you also agree that we can process your information in the ways set out in the Terms and Conditions.
If you have an account on JENEVA PALACE, simply go to login and click on the ‘Forgot your password?’ link and we’ll send you a password reset link via email. If you don’t have an account, register as a new user to get one.
If you do not wish to receive more emails from us, you can click ‘unsubscribe’ at the bottom of the email. We would hate to see you go, as we have great information we don’t want you to miss out on.
On your ‘Account Dashboard’ click on profile, select ‘Lost Password’, input your email address used in creating your account and change your password. To reset password, go to the login page and click on ‘Forgot password’, enter your email address and follow the link to set a new password.
If you think you’ve caught even a glimpse of our vision and feel you can fulfill a role within our start up, we’d love to hear from you. Email us at partner@jenevapalace.com with your name, CV, and area of interest.
Contact us directly for our media pack if you want to advertise on our platform or want to collaborate with us. We are interested in hearing your proposals. partner@jenevapalace.com
JENEVA PALACE professionals enjoy access to all functionalities available within our platform, depending on what plan they purchase. We also empowers fashion & beauty professionals with tools required to market themselves better online, manage their bookings & schedule, customer email / sms communication, invoicing and a dashboard which provides basic reporting on their business.
You will stand a better chance of getting noticed by more people who need your services. You will also be able to automate your business processes and manage your staff, client base and schedule seamlessly.
Yes, because we operate on ‘no commission for service providers’ our business thrives on subscription charges. To view plans & pricing, please click on ‘Join Professionals’ on the main header, then click on ‘Register Services’ to view plans.
Customers make payments for services directly to professionals after services are rendered. However, you must subscribe to a plan to receive bookings from customers on our platform.
Yes, you get a unique, shareable website where your services can be booked from directly once you create a professional account.
You can teach what you already know by offering training packages to people who are interested in learning your skills.
We run targeted ad campaigns on google, blogs, social media, etc. Also share your unique link on other platforms or directly to people to promote your website. We also run an exclusive targeted ad campaign for Business subscribers.
Yes, please look out for emails and text messages that notify you when your appointment has been booked and confirmed by the clients.
Fashion and beauty professionals willing to offer quality services.
Depending on the plan you choose, you can gain access to more services including: SEO ranking, store badge, VIP clients, FAB package clients, Invitation to live events to showcase your services, analytics, unlimited bookings etc.
A review can only be removed if it was posted by mistake or is proven to be unrelated to an appointment or service. To counter a review or request take-down, please email us at support@jenevapalace.com with the customer’s name and order number of the appointment.
